Viewing Engagement Metrics

The Engagement tab highlights averages of two user-related metrics (hours watched and average time watched per video starts).

Click the Engagement tab to see metrics related to user engagement.

To hide a metric from the chart, in the legend, deselect the check box to the left of the metric's name.

The metrics shown in the Engagement tab include:

  • Hours Watched: The amount of time (in the format HH:MM:SS) all users spent playing back the selected video asset(s).
  • Average Time Watched per Video: The average time all users watched the selected video asset(s) per the number video starts for that asset (Hours Watched/Video Starts) converted to HH:MM:SS format.
    Note: We have improved our calculation of video starts. You may see the number of video starts from your HTML5 and SDK players decrease after 11/11/2014 due to this implementation.

For details on how to export reports on the Business Intelligence page as CSV files, see Exporting Business Intelligence Reports.

Time Segments

On the upper right of the chart is a series of buttons you can use to change the granularity (the level of detail) of the displayed data:

The following time segments are available:

  • 15 Mins
  • Hour
  • Day
  • Week
  • Month

The default time segment is Day.

Note:

The default date range for the day time segment is different from the default date range for the 15 minute and hour time segments.

For the day time segment the default date range is from 12:00am of the first day to 11:59pm of the last day in the week (8 24 hour segments). For the 15 minute and hour time segments the default date range is from 12:00pm of the first day to 12:00pm of the last day in the week (7 24 hour segments).

This difference in default date range means that your metric data will change when you switch between the day time segment and the 15 minute or hour time segments. We will change the date range limitation for 15 minute and hour time segments to match the day time range (8 24 hour segments) in an upcoming release.

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